Customer Self-Service via SmartPay Account
It’s important for customers to know how to access their SmartPay account details and manage their account. Giving them the knowledge to help themselves will improve their experience, as well as increase the likelihood that they will buy from your store and be satisfied with the experience. Here’s how you can help customers learn about SmartPay’s available self-service tools.
When helping a customer checkout at your store, be sure to let them know about their SmartPay account, which they can access by logging in at SmartPayLease.com/login with the email address they registered with. They will receive an email to claim the account.
Customers can do the following by logging into their SmartPay account:
Access Lease Agreements - Customers are asked to sign the lease agreements when completing the SmartPay application. The lease agreement contains all the details about the customer’s SmartPay lease payment plan. If a customer has question about their SmartPay Lease, this is a helpful resource to turn to.
Update Payment Method - Customers will always need to have a credit card or a debit card associated with a standard US checking account on file (marked as the “Primary” payment method). Customers are asked to provide this payment method upon checkout, but they can always change it later via their SmartPay account.
Note: It is generally advisable to change a payment method method at least 2 days before the next due date.
Make Payments - Payments are automatically collected by our system on the scheduled due dates. However, if a customer has an overdue amount, they can make the payment manually instead of waiting for our system to collect the amount.
View Payment Schedule - Select the “Your Plan” tab and click “Payments.”
View Order Details - Select the “Your Plan” tab and click “Order Details.”
Does the customer still have more questions about their SmartPay Lease? Before reaching out to our Customer Support Team, it may be helpful to check our newly revamped FAQs and Knowledge Base for quick answers.
We wrote this blog post to highlight the resources available to customers to access important information about their SmartPay account. By communicating to customers that these resources are available, you can help create an extra positive SmartPay experience for them. This will increase the likelihood that customers will use SmartPay again, as well as recommend SmartPay to family and friends.